For hygiene and safety reasons, we cannot accept returns or exchanges on intimate products once they have shipped. All sales are final.

Order changes and cancellations. You can cancel an order before it ships by emailing us. Once it has shipped, we can't cancel it.

Defective, damaged or wrong items. If your item arrives defective, damaged or not as ordered, email sales@nnlgroup.co within 14 days of delivery with your order number and a photo or short video of the issue. Once we confirm the problem, we'll send a replacement or refund your original payment method. You won't need to send the item back unless we ask.

Lost items. If your order is lost in transit, contact us within 14 days of the expected delivery date and we'll make it right.