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Contact Information
Blissboxtoys is constantly evolving to reflect the shopping habits of our customers and to make shopping with us an enjoyable experience. We welcome any feedback you want to give us about the site! You may also need to reach us for other reasons. You can contact us by:
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E-mail: |
enquiries@blissbox.com |
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Fax: |
+31 84 220 6211 (press 'start' when you hear the beep) |
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Telephone: |
+31 84 870 5950 |
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Post: |
Black Dog Ltd |
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PO Box 15513 |
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1001 NA Amsterdam |
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Netherlands |
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For product returns: |
Black Dog Ltd |
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PO Box 15513 |
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1001 NA Amsterdam |
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Netherlands |
Blissbox transfers all your data using Secure Socket Layers, SSL is an advanced internet security system, to protect the data you provide. It uses the same encryption method used to protect Nuclear Missile Codes. Blissbox will hold all your data on our protected server, which is not accessible by the outside world.
Your credit card will be charged as soon as your goods have been dispatched.
In addition to these security methods we for your security we use passwords, IP restrictions and information is stored behind a firewall.
This does not affect your statutory rights as a consumer
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Credit Card Security
Blissbox transfers all your data using Secure Socket Layers, SSL is an advanced internet security system, to protect the data you provide. It uses the same encryption method used to protect Nuclear Missile Codes. Blissbox will hold all your data on our protected server, which is not accessible by the outside world.
Your credit card will be charged as soon as your goods have been dispatched.
In addition to these security methods we use passwords, IP restrictions and information is stored behind a firewall.
This does not affect your statutory rights as a consumer
Privacy Policy
At Blissbox we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personal shopping experience. Please read further for details about our privacy policy.
Information we collect about you:
1. We collect your name and address information so that we can ship your order to you.
2. We collect your email address so that we can confirm your order and keep in touch with you when we ship your order.
3. Your telephone number is needed if we need to contact you urgently regarding your order or payment.
4. When you submit a customer review, we also ask you for your e-mail address, although you can choose not to have your e-mail address displayed with your review.
5. When you enter a promotion or competition, we may ask for your name, address and e-mail address for administering purposes and notifying winners.
6. We also take your details so that we can personalise your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you.
We may also use the information we collect to occasionally notify you about important functionality changes to the Website, new Blissbox services and special offers we think you’ll find interesting. If you would rather not receive this information, you may select to opt out at any time you receive a communication from us, or email us at enquiries@blissbox.com
However, you do not have to provide us with any information you do not wish to.
Cookies:
Our cookies do not store personal information but they do allow us to provide you with features such as shopping baskets and enable you to place an order with us. We can also recognise who you are so that we can provide a more personalised shopping experience.
Protect your information:
Blissbox transfers all personal information that you provide us with via SSL, and all information provided by you is stored in our secure database at our location. If you have any questions regarding our policy or are uncertain on our policy please contact our team via email at enquiries@blissbox.com |
FAQ's
We often get questions from our customers relating to placing orders, secure servers, and much more. We have therefore compiled a list of frequently asked questions to make your shopping experience with Blissbox completely worry and hassle free!
Is your service totally discreet and confidential?
Yes – we will treat your order and enquiry with total discretion.
Your order is sent in discreet and secure, strong, padded packaging and does not give our name anywhere on the outside of the package.
Do you sell names and addresses?
No – we respect our customers’ privacy. We do not pass on any information to third parties
What browser do you recommend?
For optimal performance and fast download times Blissbox recommends that you use Microsoft Internet Explorer 5 or above.
I want to cancel my order
Once you have transmitted an order with your credit card details, you cannot cancel it as we will have started processing it ready for delivering to you. Please make sure you are happy with the products you are ordering before you transmit your credit card details.
Why do I need to register?
Once you have registered we are able to offer a more personalised service to help you find the product you need faster, you only need to register once. Registration to the site will also reduce the amount of information you need to fill in the second time you place an order.
Do you accept international orders?
It is only possible to order online from Blissbox to the following countries: UK , Germany , Belgium and The Netherlands ,if you would like to order from another country please email enquiries@blissbox.com
How do I find what I’m looking for?
To search for an item, you have a number of options:
- type a keyword into the search box which appears at the top of every page.
take a look at each product homepage you can choose from Vibrators, Dildos. Boys Toys. Couples Toys, Anal Toys, Bondage, Gay, Lingerie, Enhancers and Essentials. So if you know what kind of product you are after you can narrow down your search to that specific area.
check out the bestseller lists on the right of each homepage.
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Returns |
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Blissbox wants you to be happy with your product, that's why we've made it very easy for you to return any item which complies with the conditions below. Goods returned for exchange or refund must in all respects be in the condition you received them. This offer applies for 14 days from the date of purchase and is in addition to your statutory rights. Please remember to always obtain proof of return and keep this in a safe place.
In order to adapt to customer feedback, we reserve the right to amend and improve product specifications.
For reasons of hygiene, we regret that we cannot exchange fault-free toys (eg. vibrators), creams or accessories once the packaging has been opened under any circumstances. When an item is operated by batteries we recommend that you use new batteries and check that they are fitted correctly and positioned to connect with electrical points before returning such items.
If we cannot exchange an item (eg. it is no longer available), we will offer you alternative goods or a refund.
Postage is non refundable unless a refund is due.
For non faulty returns an admin charge of at least £5 (7 Euros for mainland europe orders) will be made. This charge is to cover our handling and postage costs, in the event a product has incurred us a higher postage charge we reserve the right to charge more.
To return an item, follow the instructions on the reverse of the delivery note which accompanied your order.
If you have any other queries, the quickest method of contacting Blissbox is by emailing details of your query to enquiries@blissbox.com. Please quote your order number. Whilst we cannot respond to you as quickly as emailed queries, you may fax us on +31 84 2206211, telephone +31 84 870 5950, or write to us at Black Dog Limited, PO Box 15513, 1001 NA Amsterdam, Netherlands.
This does not affect your statutory rights as a consumer |
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Billing Issues
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If you have a query with the amount you have been charged please email our sales team accounts@blissbox.com
Payment Options: Payment Options: At Blissbox we accept the following credit and debit cards: MasterCard, Visa, Switch, Solo, Maestro, Delta & Visa Electron. Your credit card details will read Blissboxtoys. If you are shopping on the UK site you will be charged in Pounds Sterling and if you are shopping on the German, Dutch or Belgium Site you will be charged in Euros. Place your order and your credit card company will convert the transaction to your own currency.
Your Blissbox transaction will appear on you credit card statement as Blissboxtoys
We also accept cheques and bank drafts in £ sterling (these should be made payable to Blackdog), or cash in sterling. Please note that we cannot dispatch orders until cheques have cleared which is normally 3 working days. Cash must be sent by registered post as we cannot be held responsible for non-receipt. If you wish to send us a cheque, bank draft or cash for your order, please select the items you wish to order and follow instructions on the payment screen to print off an order form and send it with your payment via the post to:
Blissbox
Mail Order Team
PO Box 15513
1001 NA Amsterdam
Netherlands
Delivery: Expect delivery of all goods within 7 working days *
Our system monitors stock availability so that you know whether the item(s) you are ordering are in stock or not.
Your order is sent in strong, padded packaging and does not give our name anywhere on the outside of the package. Our parcels are sent via Royal Mail within the UK.
*If we cannot deliver the goods within 7 working days you will be notified immediately by email and we will let you know what we are doing with your order. You will have the option to cancel if you would rather not wait. |
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Privacy Policy
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At Blissboxtoys we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personal shopping experience. Please read further for details about our privacy policy.
Information we collect about you:
1. We collect your name and address information so that we can ship your order to you.
2.We collect your email address so that we can confirm your order and keep in touch with you when we ship your order.
3.Your telephone number is needed if we need to contact you urgently regarding your order or payment.
4. When you submit a customer review, we also ask you for your e-mail address, although you can choose not to have your e-mail address displayed with your review.
5.When you enter a promotion or competition, we may ask for your name, address and e-mail address for administering purposes and notifying winners.
6.We also take your details so that we can personalise your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you.
7. We may also use the information we collect to occasionally notify you about important functionality changes to the Website, new Blissbox services and special offers we think you’ll find interesting. If you would rather not receive this information, you may select to opt out at any time you receive a communication from us, or email us at enquiries@blissbox.com
However, you do not have to provide us with any information you do not wish to.
Cookies:
Our cookies do not store personal information but they do allow us to provide you with features such as shopping baskets and enable you to place an order with us. We can also recognise who you are so that we can provide a more personalised shopping experience.
Protect your information:
Blissbox transfers all personal information that you provide us with via SSL, and all information provided by you is stored in our secure database at our location. If you have any questions regarding our policy or are uncertain on our policy please contact our team via email at enquiries@blissbox.com | |